Do you keep a backup of our Softmouse data

The short answer to your question is: yes, we back-up the SoftMouse database every day at a secure second location. This back-up represents a non-editable copy of all data inputted into the database up to that date. By "non-editable", we mean that no SoftMouse user (including yourself or any one in your lab) can access these back-ups to change the content, i.e. the back-ups represent an actual snapshot of your colony from that time point. By extension, with these back-ups, we can pull up a copy of your data from a previous point in time if you ever need to reference what your colony looked like exactly at a specific time point.

  

  1. For your reference, we employ multiple back-up strategies to back-up all of our subscribers' data: We have two internal methods of data back-up of all data inputted into the SoftMouse database:
    • A real time back-up of the data in a secure second database on site
    • A daily back-up at the end of every day at a secure secondary off site location
  2. As part of our service, we can send you an export of all of your data inputted to date on a daily, weekly, or monthly basis. This is an automated back-up that will come at a pre-set time and be emailed to you as a spreadsheet attachment.
  3. On our interface, you can manually export a full data back-up of your data at any time by opening the gear at the top right of the interface and clicking "export all data"
  4. We also have a searchable Audit Log that traces all updates made to your data, including what record was changed, what specific change was made (old value and new value), which user made the change, on what date and what time. On the live database, the audit goes back two months. That said, through a combination of our back-up methods listed above, if at any time you need to go back historically past the 2 months to get a snap shot of your colony at a previous time, we can certainly send this snap shot up to you.

 

To learn more about Iseehear Inc. Data Back-up Options Click Here

To Learn more about Iseehear Inc. Information Security Management Click Here

 


If you have any further questions, please contact us with your inquiry.