SoftMouse FAQ How To Tips: Mouse Breeding and Colony Management Software Experts - (Frequently Asked Questions)
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SoftMouse Data Import File Upload Center



Step1: Upload your file


Please choose one file up to 32MB for upload. The upload file types permitted are: xls, csv, sql, xlsx.



Step2: Fill in the form below






Please compose your message.


Step3: Enter the Security Code and Submit


Security Code: Captcha image



NOTE: After clicking Send File button, please wait a few seconds as your file uploads, then the page will refresh.


We respect your privacy. We will never share or sell your personal information. Please read our Privacy Policy.


For Step 1, to upload your file follow these steps:


  1. Click "Choose File" in Chrome or "Browse" in Firefox
  2. In the pop up window, locate your mouse colony file in your computer's folder structure
  3. Select the file
    NOTE: if you have more than one file, you will need to submit the form multiple times
  4. Click Open
  5. The file name will now display in the box to the left

Next steps after you send your file


  1. If your data is in a SoftMouse template file, or if it comes from another colony management system, please refer to our Free Data Importing Service page.
  2. If your data comes from another colony management system, please make sure to fill up the form in Step 2 so we know that you are eligible to our Free Data Importing Service.
  3. If your data is in a spreadsheet format and contains less than 5000 records, please refer to our Premium Data Importing Service page.
  4. For all other uploads, please make sure to fill up the form in Step 2 so we know more about your need. You can also visit the Premium Data Importing Service page, and contact us at support@SoftMouse.NET or toll free at 1 844 559 6322.
NOTE: if you already have a SoftMouse account, we will import into your existing account. Please confirm if you want the data to replace or complete the existing data in your account. If you do not have a SoftMouse account, we will create a new account and import into this new account.






Head Office Location

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250 University Avenue
Suite 200
Toronto, Ontario
Canada M5H 3E5

Telephone: +1 416-492-4358 (Toronto, Canada)
Toll Free: 1 844 559 6322 (United States & Canada) Email Us 24/7: support@SoftMouse.NET


* If you would like to set up a time to speak, please email support@SoftMouse.NET with the time and phone number at which you can be reached.

The Iseehear Support Desk is available 24 / 7 to assist you as much (or as little!) as you need.